3/9/2024 0 Comments Long queue mean![]() ![]() As could creating a ‘community’ of waiting customers - solo waits feel longer than group waiting, so why not try introduce a few connections if possible? You can easily add a Discord button to a Queue-Fair Queue Page, for example. If you can find ways to make the time feel shorter, by providing entertainment, information, a game to play or survey to complete-that could be an appropriate solution for many. Given that waiting in line is often the first step in providing a service, keeping your consumers content from that point is vital. With the damage to queuing psychology done early in the process, it’s probably already too late to provide a satisfactory experience for many people. Keeping your consumers happy while they wait in line adds value to your brand, service, and it’s a lot easier to maintain than trying to appease a dissatisfied customer. Anxiety makes uncertain waits or unexplained waits feel longer too, so finding ways to relax those people waiting is another reward of good queue management. The actual time spent in the waiting line will seem shorter if their waiting time is filled with distractions or activities customer experience should be at the top of your list when people are standing in line. Anything you do to improve your service and consumer satisfaction fits into this practice - especially if you can avoid the dreaded 'watched pot' effect - seeing progress can have the biggest impact. Waiting lines operations management is a big part of resolving a poor queuing culture for businesses.
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